Cancellation Policy
At Alpha Adore, we understand that plans can change. If you need to cancel your order, we’re here to assist you with a straightforward cancellation process.
Order Cancellation:
- Timing is Key: You can cancel your order within 1 hour of placing it. After this period, your order is processed, and cancellations may no longer be possible.
- If your order is already in the processing stage or has been shipped, we won’t be able to cancel it. However, you can still return the item once it arrives by following our return process.
How to Cancel an Order:
- Contact Us Promptly: To cancel your order, please get in touch with us via email, WhatsApp, or live chat using your order number and request.
- Quick Confirmation: Once we receive your cancellation request, we will confirm whether it can be processed within the allowed time frame.
Refund Process for Cancellations:
- If your cancellation request is approved, your refund will be processed to the original payment method within 3-5 business days.
- Any shipping fees paid at checkout will be fully refunded if the order is successfully canceled before shipping.
Custom Orders:
Please note that custom or personalized orders cannot be canceled once they have been placed due to the unique nature of these items.
Customer Support:
For any cancellation-related inquiries or assistance, feel free to contact our support team:
- Email: [email protected]
- WhatsApp: +44 7378 376158
We’re here to help you manage your orders with ease.