Return & Refund Policy
At Alpha Adore, we want you to love your jewelry. If, for any reason, you’re not fully satisfied with your purchase, we’re here to help with an easy and hassle-free return process.
Eligibility for Returns:
- You have 30 days from the date of delivery to initiate a return.
- Items must be unused, in their original condition, and with all packaging and tags intact.
- Personalized or custom-made items are non-returnable unless they arrive damaged or defective.
How to Initiate a Return:
- Contact Us: Contact our customer support via email, WhatsApp, or live chat with your order number and the reason for the return.
- Receive Return Instructions: Our team will provide detailed instructions on how and where to send the returned item.
- Ship the Item: Package your item securely and return it using the shipping method instructed.
Refund Process:
- Once we receive and inspect your returned item, we will contact you to notify you whether your refund has been approved or rejected.
- Your refund will be processed and applied to your original payment method within 5-7 business days if approved.
- Please note that shipping fees are only refundable if the return is due to our error (e.g., incorrect or defective item).
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for your preferred item.
Non-Returnable Items:
- Custom or personalized items
- Gift cards
- Final sale items
Damaged or Defective Items:
If your order arrives damaged or defective, please get in touch with us with photos of the issue within seven days of delivery. We’ll work quickly to resolve the problem by offering a replacement or refund.
Customer Support:
If you have any questions or need assistance with your return, our support team is here to help.
- Email: [email protected]
- WhatsApp: +44 7378 376158
We’re committed to making your shopping experience smooth and satisfying.